Terms And Conditions

Your Agreement with DeftReport

This agreement was last updated on Apr 5th 2019.  Please Read Carefully Before Using This Website: The following terms of service (“Terms of Service”) govern your use of the DeftReport.com website (the “Site”) and the DeftReport web-based software, application integration and data linking service accessed through the Site (“Service”), both of which are owned and operated by Plixol LLC (“Plixol”).  By using the Site and/or Service, you are irrevocably agreeing to the following Terms of Service.  If you do not agree to the Terms of Service. DeftReport reserves the right to modify the Terms of Service at any time in its sole discretion, and without any prior notice to you. Any continued use by you of the Site and/or the Service after the posting of such modified Terms of Service shall be deemed to indicate your irrevocable agreement to such modified Terms of Service. Accordingly, if at any time you do not agree to be subject to any modified Terms of Service, you may no longer use the Site or Service.

DeftReport is a service provided in Hong Kong.

Description of Service

DeftReport is a service for third-party Amazon Sellers.  The Service is a monthly subscription of the DeftReport software that allows Amazon sellers (“user”) to send automatic email notifications to customers who place orders through Amazon. A user may customize which orders receive automatic emails and may customize the content of those messages and when they are sent. The purpose of these emails is to effectively and automatically communicate with customers, primarily to solicit feedback on Amazon and to proactively ask to correct problems with customers' orders before they leave negative feedback.

Use of Site and Intellectual Property

In order to access and use the features of the Service, you are required to open an account (“User Account”) by signing up with DeftReport. When you sign up for a User Account, you agree to provide true, accurate, current and complete information (“Account Information”), and you agree to update the Account Information in order to ensure that it is current. Upon signing up for a User Account, and subject to all of the terms and conditions of these Terms of Service, DeftReport hereby grants to you a personal, limited, nonexclusive, nontransferable right and license to use the Service, solely for your own internal business purposes, until such time as either you or DeftReport elect to terminate such right in accordance with the Terms of Service, and as long as you meet any applicable payment obligations.

The Service is protected by copyright, trade secret, and other intellectual property laws. All logos, domain names, website content and other intellectual property that entail our products and services are the exclusive property of DeftReport. You will not copy, imitate, modify, alter, amend or use any of the intellectual property without our prior written consent. You will not attempt to reverse-engineer the product for any reason.


As a condition of being permitted to open a User Account, you represent and warrant that you are at least 18-years of age or older. You also must have an active Amazon "Professional Selling" Plan in order to use the Service. Additionally, you must complete the registration through MWS (Amazon Marketplace Web Service) and provide the proper credentials. By using the Service, you warrant that you have valid permission to access the Amazon Seller account for which you register.

Passwords and Account Access

Upon registration on the Site, you will provide DeftReport with a password to access your account. You are responsible at all times for maintaining the confidentiality of your password. You agree to immediately notify DeftReport of any suspected or actual unauthorized use of your User Account. You agree to waive all claims against DeftReport and you agree DeftReport will not be liable under any circumstances for any cost, damages, loss, or expenses that may arise in the event the security of your account has been compromised.  failure by you to maintain the security of your password.  In the event there is a breach of security through your account, you must immediately change your password.

Privacy and Security

Your privacy and the security of your account is very important to us. We use encryption on any areas of the site that contain sensitive information such as credit card numbers, account credentials, or customer information.

Fees and Payments

You agree to pay all fees associated with using the Service. All fees are in US Dollars. By providing a credit card, debit card, or other payment method accepted by DeftReport for your subscription to the Service, you are expressly agreeing that we are authorized to charge you a periodic subscription fee on a recurring basis corresponding to the term of your subscription, any other fees for additional services you may purchase, and any applicable taxes in connection with your use of your subscription.

For subscribers of the all Service above “Starter”, you understand and agree that there is an additional fees (details in the pricing plan) for every additional email sent that is above the monthly amounts included in the respective plans. The Starter subscription plan includes up to 2,500 (two-thousand and five hundreds) monthly emails. For example, email number 2501 would cost you an additional $0.01 that is in addition to the monthly Professional subscription plan amount.

You must provide a valid credit card or debit card number acceptable to DeftReport, or by another payment option DeftReport provides to you in writing. If your payment and registration is not accurate, current or complete, and if you do not notify us promptly of any changes to such information, we may suspend or terminate your account and refuse any use of the Service. Payment will occur automatically on or about the day shown on the website. In the event that your payment fails or is disputed, we may collect payment via other means including but not limited to collection agencies.

Free Trial

You can evaluate the Service for 30 days from that date you register you with no obligation to continue to use the Service. If you choose to continue using the Services thereafter, You will be billed from the day you signed up and added your billing details into the User Account. If you don't cancel your subscription before the end of the 30-day trial period, you will billed. If You choose not to continue using the Services, you must contact DeftReport within the 14-day trial period.  If you cancel your free trial, you won't be able to get any other free trials.  If you don't cancel your free trial, you will automatically continue to a paid membership at the end of the trial period.

Note: We offer this tool with a promotion so it’s free now (on Mar 28 2019)  


DeftReport will not provide any refund for any remaining prepaid period of the Service. Any upgrade in the Service use will result in new fees being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles. Downgrading the Service may cause the loss of features or capacity of your User Account. DeftReport does not accept any liability for such loss.

Cancellation & Termination

You can cancel your DeftReport subscription at any time by visiting your User Account page, or by contacting DeftReport at support@deftreport.com.  DeftReport reserves the right to cancel inactive accounts at our sole discretion and without notice.

Without limiting our other remedies, we may limit, suspend, or terminate our service and your account at our sole discretion, without notice, and for any reason in the event we think you are abusing our services, you fail to follow the terms and conditions of this Agreement, you are creating problems or potential legal liabilities, you are infringing on the intellectual property rights of us, any of our affiliates, any third parties, or you are acting inconsistent with our policies or the spirit of our policies. In the event DeftReport limits, suspends, or terminates your account, all monies paid to DeftReport are nonrefundable.

Excessive Usage

DeftReport reserves the right to limit the number of messages sent from an account if it deems, at its sole discretion, that an account is using excessive resources. 

Monitoring Site Content and Service Use

DeftReport reserves the right, but not an obligation, to monitor use of the Site and/or the Service, and to investigate and take appropriate legal action against any party that uses the Site in violation of these Terms of Service or applicable law. DeftReport reserves the right to accept, reject or modify user generated content, but assumes no liability based on its acceptance, rejection, modification or failure to modify any User content.


In the case of technical problems, please check the support provided on the Site or you may contact us at support@deftReport.com


By accepting this Agreement, you irrevocably agree to indemnify, defend, and hold DeftReport and its affiliates, directors, officers, employees and agents harmless from all claims, judgments, costs, expenses, liabilities and attorney fees arising out of or related to (a) any third party claim resulting from a breach by you of any of your covenants, representations or warranties contained in these Terms of Service and/or (b) your use of the Site and/or the Service.

Disclaimer of Warranty

DeftReport is in no way liable for loss of customer data.  In addition, DeftReport does not guarantee length of service or that Site will be online and operational at all times, and DeftReport does not warrant that the functions performed by the Site will be uninterrupted, timely, secure or error free, or that detects in the Site will be corrected. DeftReport provides the Site “as-is”, “with all faults” and “as available” and without warranty or condition, express, implied or statutory. DeftReport expressly disclaims all warranties of any kind, express or implied, including implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. The entire risk as to satisfactory performance, quality, accuracy and effort shall be entirely with you.

Limitation of Liability

In no event and under no circumstances, including but not limited to negligence, will DeftReport be liable to you or any other person or entity for any direct, indirect, incidental, punitive, special or consequential damages whatsoever, including lost profits, loss of materials, loss of content, loss of goodwill, costs of procuring substitute goods and services, and property damage, that result from: (a) the use of, or the inability to use, the Site; (b) the conduct or actions, of any user of the DeftReport website or any other person or entity, even if we have been advised of the possibility of such damages; (c) any transaction conducted through or facilitated by the Site; any claim of errors, omissions, or other claimed inaccuracies in the Site; unauthorized access to data, or alterations, or; any other matter relating to the Site. 

In the event DeftReport is found liable, the total liability of DeftReport total liability to you for all damages, losses and causes of action whether in contract, tort (including but not limited to negligence) or otherwise shall under no circumstances not exceed the amount paid by you in the past three (3) months, if any, or $100, whichever is less.

Entire Agreement

Both parties agree that this Agreement is the complete, exclusive and entire agreement and understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. The section headings and titles in these Terms and this Agreement are for convenience only and have no legal or contractual effect.

Choice of Law and Forum

he enforcement of this agreement shall be interpreted under the laws of Nevada. DeftReport and you agree to submit to the exclusive jurisdiction of the courts located in Nevada.